Returns policy

Last updated: 6 October 2026

We want you to be happy with every bottle you buy from us. This policy explains how to cancel an order, how to return bottles, how refunds work and what to do if something arrives damaged, faulty or wrong. It forms part of our Terms & conditions and does not affect your legal rights.

Cancelling before your order is dispatched

If you change your mind before we have dispatched your order, contact us as soon as possible. We will cancel it and refund everything you paid.

Your right to cancel within 14 days

You can cancel your order for any reason within 14 days, starting the day after you, or someone you have nominated, receive it. If your order arrives in more than one delivery, the 14 days start the day after the last delivery. You do not have to give a reason.

To cancel, tell us clearly before the 14 days are up: e-mail info@scotchwhiskyworld.com, write to us through our contact page, or send a letter. Please include your name and order number. You can use the cancellation form at the end of this policy, but you do not have to.

Returning bottles

• Send the bottles back within 14 days of telling us that you are cancelling. Please contact us first, and we will tell you where to send them.
• Bottles must be returned sealed and unopened, in the condition you received them, with any box or tube they came in. For health protection and hygiene reasons, a bottle whose seal has been broken after delivery cannot be returned under this right, unless it is faulty.
• You pay the cost of sending the bottles back, unless they are faulty, damaged or not what you ordered. Please pack them carefully, check that your carrier accepts alcohol and use a tracked service: the bottles remain your responsibility until they reach us.

Refunds

• We refund the price of the products and the delivery charge you paid. If you chose a more expensive delivery option, we refund the cost of our standard delivery.
• We refund you within 14 days of receiving the bottles back, or of the day you give us proof that you have sent them, if that is earlier. If you cancel before your order is dispatched, we refund you within 14 days of you telling us.
• We refund you in the same way you paid, and there is no charge for the refund.
• We may reduce your refund if the value of the products has been reduced because they were handled more than was needed to inspect them.

Damaged, faulty or wrong items

If a bottle arrives broken, leaking or damaged, is faulty, or is not what you ordered, please contact us as soon as you can, ideally within 48 hours of delivery, with your order number and photographs of the bottle and its packaging. We will arrange its return at our cost and send you a replacement or refund you in full, including delivery.

This is in addition to your rights under the Consumer Rights Act 2015. If goods are faulty or not as described, you can reject them for a full refund within 30 days of delivery; after that, you can ask for a repair or replacement and, if that is not possible or does not solve the problem, a refund or a price reduction. For more about your rights, visit www.citizensadvice.org.uk or, in Scotland, www.consumeradvice.scot.

If we cancel your order

If we have to cancel your order, for example because a product is out of stock, a price was shown in error or we cannot confirm your age, we will tell you and refund everything you paid within 14 days.

Cancellation form

Complete and return this form only if you wish to cancel your order.

To: TVI Fife Limited, trading as Scotch Whisky World, 3 Castle Street, Carnegie Campus, Dunfermline, KY11 8PB. E-mail: info@scotchwhiskyworld.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is sent on paper):
Date:

Contact us

TVI Fife Limited, trading as Scotch Whisky World
3 Castle Street
Carnegie Campus
Dunfermline
KY11 8PB

E-mail: info@scotchwhiskyworld.com